I love Amazon. I signed up for a trial of their Amazon Prime program. This basically let you get free 2nd day delivery of any items you ordered for 3 months. If you don't cancel within the 3 month trial period then you pay $79/year to continue the program. As with all trial offers, you will automatically get charged the $79 unless you cancel before the trial period expires.
I've been really caught up in work and before I knew it my 3 month period was over and I got charged the $79. *doh* I promptly cancelled the Amazon Prime membership since it was cool to have but not something that I really need. Today I received an e-mail that confirmed my Amazon Prime cancellation AND the CS rep also said they'd refund me the $79 since I hadn't taken advantage of it (meaning I hadn't ordered any items since they'd charged my credit card.) That is so cool! Amazon refunded my money even though it was my own error (I should have been more on top of things) and I didn't even ask for them to do this. Wow.
Amazon has made me a very happy customer and one who'll gladly keep ordering from again.
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